Serial Number Showing Incorrect Status After Shipping Completed In Warehouse (Doc ID 2128707.1)

Last updated on APRIL 19, 2016

Applies to:

Oracle Warehouse Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Find Serial number is showing incorrect status after Shipping completed in in the Sales Order. The sales order cycle is completed, however, the serial numbers still showing status as Resides in stores.

A similar issue was reported in 11i and Oracle provided a fix as below.Detail: Patch# 18722521;SR # 3-8136038851. After R12 Upgrade, we are facing the similar issue again.

EXPECTED BEHAVIOR
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Once the sales order cycle complete for an item that is serial control, the serial status should change from Reside in Stores to Issue Out of Stores.

STEPS
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The issue can be reproduced at will with the following steps:
1. PENDING....




Cause

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