Service Request Creating Two Sales Orders When There Is Both A Ship And Return Line Type (Doc ID 2129135.1)

Last updated on APRIL 20, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3 Service Request charges creating two Sales Orders when there is both a Ship and Return Line Type

When creating charge lines in a Service Request the expected behavior is to put all charges on one Sales Order. After applying Oracle Patch Collection 4 ("RPC4") it is now creating two Sales Orders.

Cause

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