Last updated on APRIL 20, 2016
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
In 12.1.3 Service Request charges creating two Sales Orders when there is both a Ship and Return Line Type
When creating charge lines in a Service Request the expected behavior is to put all charges on one Sales Order. After applying Oracle Patch Collection 4 ("RPC4") it is now creating two Sales Orders.
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