Custom Dunning Invoice Letter Combines All Invoice Lines on One Invoice Instead of Multiple Invoices (Doc ID 2129278.1)

Last updated on APRIL 28, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Administration

ACTUAL BEHAVIOR
----------------------------
When creating a new template for 'Invoice Letter', all of the invoice
information is combined into one invoice. So if there are 10 invoices on the
letter, all of that data is combined into one invoice copy, attached to the
letter.

EXPECTED BEHAVIOR
-----------------------------
To have multiple dunning invoice letters sent instead of all invoices appearing on one letter

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Download the seeded .rtf (IEXINVOICE.rtf) and create a new
template (all other data exactly matches the seeded template) using your
XML Publisher Administrator responsibility.

2. Assign new template under profile IEX: Invoice Fulfillment Template

3. Run process IEX: Send Dunnings for Delinquent Customers

4. Verify that a single invoice is generated in the invoice copy (which
contains all invoices noted in dunning) vs multiple attached invoices you had
using the original seeded template.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send out correct dunning invoice letters using customized template.

Cause

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