MFS-Laptop Unable To View Debrief Lines Or Debrief Notes For Service History (Doc ID 2129282.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3


The history functionality in MFS Laptop R12.1.3 is not the same as MFS Laptop 11i.

The expectation is that users see task details for any task of a closed SR.
All debrief lines in those tasks, and notes entered by the task assignee.

The task details should be shown to any user who is assigned another task for that same instance number.
This is to provide a complete and full view of service history to the engineer.

Cause

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