MFS-Laptop Unable To View Debrief Lines Or Debrief Notes For Service History
Last updated on MARCH 08, 2017
Applies to:
Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3
The history functionality in MFS Laptop R12.1.3 is not the same as MFS Laptop 11i.
The expectation is that users see task details for any task of a closed SR.
All debrief lines in those tasks, and notes entered by the task assignee.
The task details should be shown to any user who is assigned another task for that same instance number.
This is to provide a complete and full view of service history to the engineer.
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms