Unable to Query Customer which was Merged from Form , However Same is Available from Back End (Doc ID 2129457.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

ACTUAL BEHAVIOR
---------------
Unable to Query a Customer from Customer Standard Forms. However the details for the same are available for query from back end. Tables-hz_cust_accounts,hz_cust_acct_sites_al, hz_parties and HZ_PARTY_SITES.


EXPECTED BEHAVIOR
-----------------------
Since Customer Account Number is available at back end, it is expected to be queried from front end.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivable manager -> Customers
2. Query with your customer account number or name


Cause

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