Error Settling An AR Claims Via iReceivables Credit Memo method: An error has occurred during Approval of Claim "DED10695"

(Doc ID 2129472.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Receivables - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When settling an AR Claim using the iReceivables Credit memo method against invoice, it fails with the following error message:

   An error has occurred during Approval of Claim "DED10695".

Note: This is happening for cases where the original invoice has a $0 line amount.

Note: Creation of Credit Memo fails during dispute clearing and approval where the dispute was approved through iReceivables

Other errors:
- The Revenue account assignments do not equal the line amount for line 1.
- Failure encountered in AR_CREDIT_MEMO_API_PUB.Create_request call to arw_cmreq_cover.ar_request_cm
- An error occurred when calling AR credit memo workflow API to create credit memo.


Cause

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