Error Settling An AR Claims Via iReceivables Credit Memo method: An error has occurred during Approval of Claim "DED10695" (Doc ID 2129472.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

When settling an AR Claim using the iReceivables Credit memo method against invoice, it fails with the following error message:

   An error has occurred during Approval of Claim "DED10695".

Note: This is happening for cases where the original invoice has a $0 line amount.

Note: Creation of Credit Memo fails during dispute clearing and approval where the dispute was approved through iReceivables

Other errors:
- The Revenue account assignments do not equal the line amount for line 1.
- Failure encountered in AR_CREDIT_MEMO_API_PUB.Create_request call to arw_cmreq_cover.ar_request_cm
- An error occurred when calling AR credit memo workflow API to create credit memo.

Cause

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