While selecting Recount or Reject in Cycle Count adjustments, Reason Code Is Greyed Out. (Doc ID 2129549.1)

Last updated on APRIL 24, 2016

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Cycle coun

ACTUAL BEHAVIOR
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While performing Cycle count adjustments and selecting recount or reject,  Reason Code is greyed out.

In Approval count Window while performing the Recount activity reason code is greyed out.

Navigation--->Inventory Super user-->Counting-->Cycle Counting-->Approve Counts-->Lot&Merge(Cycle Count name)-->Recount.


EXPECTED BEHAVIOR
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System should allow to choose the Reason code for mentioning the reason of recounting or rejecting a count

STEPS
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The issue can be reproduced at will with the following steps:

Navigation--->Inventory Super user-->Counting-->Cycle Counting-->Approve Counts-->(Cycle Count name)-->Find---> select Recount.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot put the reason of rejecting a Cycle count or even Recounting a cycle count.

Cause

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