Service Order Resolve By Date Not Populating (Doc ID 2129621.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Depot Repair and Service Request

ACTUAL BEHAVIOR
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The Service Order Resolve By date is not populating even there is an active Contract associated with the Service Order/Service Request

EXPECTED BEHAVIOR
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Expect to have Resolve by value populated automatically based on the Contract setup

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup Contract coverage
2. Create Service Order which has active Contract covered
3. Check the Resolve by date field which is blank



Cause

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