Field Service GPS(Global Position System) Location On Map Is Not Displayed Correctly (Doc ID 2129824.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Location Details (Latitude & Longtitude) of the Field Service technician were entered on the table csf_gps_device_assignments and this is not displayed correctly on the map.
The coordinates in the csf_gps_device_assignments are 24.657994,46.86483 and are displayed on the map as if only the three digits exist that means as if they were 24.657,46.864.

EXPECTED BEHAVIOR
The location should be plotted with complete precision

STEPS
1. R) Field Service Technician Portal -> Select the Field Service Map
2. Check technician location plotted on the map.
3. Notice that correspond with Latitude/Longitude 24.657,46.864
4. In csf_gps_device_assignments the Latitude/Longitude is 24.657994,46.86483

Cause

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