UPK: 12.1.0.2 Player Package Not Maintaining Recorded Resolution (Doc ID 2129882.1)

Last updated on MAY 03, 2016

Applies to:

User Productivity Kit - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Playback of See It/Try It mode simulations of content originally recorded in 1024x768 resolution do not maintain the resolution dimensions during playback. Playback fills the entire screen with recorded content and text bubbles and does not maintain empty padding when monitor settings are higher than the settings used to record the content. Playback attempts to adjust the content to fill the entire screen with content.

Cause

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