Need the Ability to See Multiple Email Addresses in Collections Header

(Doc ID 2129926.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


If a customer has multiple email addresses defined for the company, is it possible to see all of those emails in the Advanced Collections header (IEXRCALL)?

Steps to Reproduce:

Responsibility:Collections Agent
: Collections

  1. Define multiple emails for a customer, in the Communication tab of the Customer form
  2. Try to view those in IEXRCALL, the header only displays the primary address in the email field.


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