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Need the Ability to See Multiple Email Addresses in Collections Header (Doc ID 2129926.1)

Last updated on FEBRUARY 21, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

If a customer has multiple email addresses defined for the company, is it possible to see all of those emails in the Advanced Collections header (IEXRCALL)?


Steps to Reproduce:

Responsibility:Collections Agent
Navigation
: Collections

  1. Define multiple emails for a customer, in the Communication tab of the Customer form
  2. Try to view those in IEXRCALL, the header only displays the primary address in the email field.

Cause

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In this Document
Symptoms
Cause
Solution
References


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