PO Approval workflow error occurs if run 'Mass Update of Purchasing Document' program against an inactive approver.

(Doc ID 2129964.1)

Last updated on APRIL 22, 2016

Applies to:

Oracle Purchasing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.4 version, Approvals - Req, PO

Mass Update Approver for Purchase Orders - Error when new approver approves the PO  

Ran the Mass Update for Approvers with the old approver an employee that was terminated, inactivated.
The new approver tried to approve the PO, but the workflow errored out since the original approver was inactive.  
 

ERROR
-----------------------
Error in Workflow POAPPRV/394816-421883 3205: 'MM5413' is not a valid role or user name.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the Mass Update for Approvers with the old approver an employee that was terminated, inactivated.
2. Attempt to approve the PO
3. The error is generated

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve these POs

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms