ORA-20001: FND_CANT_INSERT_USER_ROLE FND_USER_RESP_GROUPS_API.INSERT_ASSIGNMENT (Doc ID 2130012.1)

Last updated on NOVEMBER 23, 2016

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Oracle Application Object Library - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

When attempting to assign responsibility to a user,
the following error occurs.

ERROR
-----------------------
Error Oracle - 20001: ORA-20001: FND_CANT_INSERT_USER_ROLE(USERNAME=USERA) (ROLENAME=FND_RESP|FND|RESPOSIBILITY_NAME|STANDARD)
(ROUTINE=FND_USER_RESP_GROUPS_API.Insert_Assignment) has been detected in FND_USER_RESP_GROUPS_API.INSERT_ASSIGNMENT

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Assign responsibility to a user
2. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot assign responsibility to users.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms