R12 : Customer Exemptions - Tax Rate Set For Exemptions Does Not Default (Doc ID 2130809.1)

Last updated on MAY 03, 2016

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transactions Related

ACTUAL BEHAVIOR
---------------
Customer exemptions have been defined for a customer even after that transaction created for that customer is showing the some tax rate instead of Zero Percentage.

EXPECTED BEHAVIOR
-----------------------
Tax Rate which is set for exemptions should be picked up.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the correct the Transaction

Cause

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