APP-PAY-03604: Error when attempting to Override Rate on Medical Plan

(Doc ID 2131193.1)

Last updated on MARCH 28, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to override a rate, the following error occurs:

APP-PAY-03604: You cannot delete this entry while it has future adjustments.

The issue can be reproduced at will with the following steps:
1. Navigate US Super HRMS Manager > People > Total Comp Enrollment > Benefits Enrollment > Enrollment Override.
2. Select Plan > Anthem HMO Traditional (Two Party) > Override Tab > Rates button
3. Enter a new amount for the rate; error occurs.


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