Performance Issue in Oracle iSupplier Portal When Searching On View Invoices Page by Release Number (Doc ID 2131196.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupplier Portal - Version 12.2.4 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

In Oracle iSupplier Portal, Release 12.2.4, a performance issue occurs when searching on the View Invoices page by Release Number.

The page hangs for five minutes or so, and then an error appears.
The issue does not occur when searching by other parameter values, such as Invoice Number or the From and To dates.

Due to this issue, suppliers are unable to search for invoices by blanket release number. This is important as this the legal document number that is used for the purchasing document and typically is the most common value used by the suppliers to perform the search.


Error

Failure of server APACHE bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.


Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. Log in to Oracle Applications as an external supplier user, using an iSupplier Portal Full Access responsibility.
2. Click the Finance tab.
3. Click the View Invoices subtab.
4. On the View Invoices page, enter a value in the Release Number field and click the Go to execute the search. The issue occurs at this point.



Cause

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