My Oracle Support Banner

Getting Duplicate Resource In Depot Repair Technician Portal (Doc ID 2131256.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
In Depot Repair Technician Portal, on the Repair Order Search page > when try to search for "RO Owner" and open the "Search for RO Owner" window, if the resource entered in the "Search for RO Owner" window belongs to more than one Group, then that resource is listed multiple times.

EXPECTED BEHAVIOR
The resource should be listed only one time.

STEPS
The issue can be reproduced at will with the following steps:
1. Depot Repair Technical Portal, on the Repair Order Search page > try to search for "RO Owner"
2. open the "Search for RO Owner" window
3. If the resource entered in the "Search for RO Owner" window belongs to more than one Group, then that resource is listed multiple times.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.