Submitted Charges Create One Sales Order Per Line

(Doc ID 2131264.1)

Last updated on JUNE 20, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Submitted Charges are creating one Sales Order per line.

Only one sales order should be created when the service activities, addresses and other attributes are the same.

Steps:

1. Create SR
2. Enter charges manually
3. Submit Charges

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms