Unable To Copy Included Items To New Order
(Doc ID 2131570.1)
Last updated on SEPTEMBER 20, 2021
Applies to:
Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]Information in this document applies to any platform.
Symptoms
On : 11.5.10.2 version, Transaction Entry
ACTUAL BEHAVIOR
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Issue While copying Sales Order to an RMA
Trying to create an RMA from an existing Order. BOM items are not getting copied.
For Example
Using Order '20412799', try to create an RMA For Items 1234, 6789 and 9865.
Items in question are included items.
New order is getting created and the included items are not getting copied on the new order
EXPECTED BEHAVIOR
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Expect the BOM components to be copied over to RMA
STEPS
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The issue can be reproduced at will with the following steps:
1. Order management super user
2. Query '20412799 Go to Lines tab
3. Select Line 4.1.1 to 4.1.3
4.Action>Copy
5.Order header gets copied without Lines
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create RMA for components
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |