iStore Login Asistance Errors out with Insufficient Privileges Through iStore External Link (Doc ID 2131573.1)

Last updated on APRIL 27, 2016

Applies to:

Oracle User Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version,

Oracle Login assistance not working through iStore external link


When clicking on the 'Login Assistance' link in AppsLogin page from external link,
  the following message is seen

ERROR
-----------------------
You have insufficient privileges for the current operation. Please contact your system administrator.




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access iStore customer UI from external link
2. Login - which brings up AppsLogin page
3. Click Login Assistance link

Cause

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