In Express Work Order, Resource Transactions Not Being Created With Reference Field Greater Than 240 Characters

(Doc ID 2131757.1)

Last updated on JUNE 21, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When creating a Resource Transaction on Debrief Work Order, if more than 240 characters are entered into the reference field, the transaction does not get created. There is no error message.


EXPECTED BEHAVIOR

Transaction should get created, or not be allowed to complete without an error message.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Navigation: Work Orders tab
3. Search for work order > select debrief work order > expand resource report section > expand operation details
4. Enter comment and labor hours in corresponding fields > click apply.
5. If comment has more than 240 characters, transaction is not applied but confirmation screen suggests it was.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms