Contract Terms Preview Fails With Error "TEMPLATE_PREVIEW_ERROR" (Doc ID 2131984.1)

Last updated on MARCH 06, 2025

Applies to:

Symptoms

Unable to Preview the Contract Template from these navigation paths:

1. Contract Terms Library Administrator responsibility > Contracts > Contract Terms Library > Contract Templates

Query for any existing template , Edit and open it , From Actions drop down select 'Preview Template' and click on 'Go'

receive error  "TEMPLATE_PREVIEW_ERROR".

2. Purchasing Responsibility > Purchase Orders > Query for any Purchasing document >Click on Terms button > Click on author contract terms button

It launches the Contracts Terms UI , From Actions drop down select 'Preview Contract' and click on 'Go'

receive error "System Failed to generate PDF document".

Cause

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