Fully Paid Loan Shows A Remaining Amount Different Than Zero And The Status Is Still "Active" (Doc ID 2132163.1)

Last updated on MAY 23, 2016

Applies to:

Oracle Loans - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR
---------------
After you generate all invoices for a Loan and apply a receipt to them, the Loan still shows "Active" status and there is an amount remaining that is different than zero.

EXPECTED BEHAVIOR
-----------------------
Expect the loans to show as paid off and the remaining amount to be zero.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply a receipt to the loan so it is paid off.
2. Loans still shows as Active and an amount remaining instead of zero.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot payoff their loans.

Cause

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