My Oracle Support Banner

Fully Paid Loan Shows A Remaining Amount Different Than Zero And The Status Is Still "Active" (Doc ID 2132163.1)

Last updated on DECEMBER 01, 2017

Applies to:

Oracle Loans - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version,

After you generate all invoices for a Loan and apply a receipt to them, the Loan still shows "Active" status and there is an amount remaining that is different than zero.

Expect the loans to show as paid off and the remaining amount to be zero.

The issue can be reproduced at will with the following steps:
1. Apply a receipt to the loan so it is paid off.
2. Loans still shows as Active and an amount remaining instead of zero.

The issue has the following business impact:
Due to this issue, users cannot payoff their loans.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.