Unable to filter records in the Service Security Responsibility Mapping setup page

(Doc ID 2132557.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Agent Dashboard

The Service Responsibility Setup page doesn't provide any filtering option.
As a result of that, is very difficult to administer the Service Responsibility Setup mapping when there are a high number of responsibilities defined.

There should be a filter option to search for certain specific record.

The issue can be reproduced at will with the following steps:
1. Go to Service Responsibility Setup page
2. There is no filter option available


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