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Unable to filter records in the Service Security Responsibility Mapping setup page (Doc ID 2132557.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Agent Dashboard

ACTUAL BEHAVIOR
---------------
The Service Responsibility Setup page doesn't provide any filtering option.
As a result of that, is very difficult to administer the Service Responsibility Setup mapping when there are a high number of responsibilities defined.

EXPECTED BEHAVIOR
-----------------------
There should be a filter option to search for certain specific record.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Service Responsibility Setup page
2. There is no filter option available


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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