Supplier Contact Change Not Routing Through Approval (Doc ID 2132773.1)

Last updated on FEBRUARY 15, 2024

Applies to:

Symptoms

On : 12.1.3 version, Supplier Registration Issues

ACTUAL BEHAVIOR
---------------
Not able to see Supplier Profile Update Requests in Supplier Management responsibility.

EXPECTED BEHAVIOR
-----------------------
Should see Supplier Profile Update Requests in Supplier Management responsibility.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as a supplier and go to iSupplier Portal
2. Click on the Admin Tab
3. Click on ‘Contact Directory’
4. Click the ‘Create’ button
5. Enter Contact Details
6. Click ‘Apply’ button
7. Notice that the new contact (John xxx) shows up with a Status as ‘Current’
8. Now login as Supplier Admin and go to Supplier Management responsibility > Supplier Home
9. Notice that under “Supplier Profile Update Requests” the “Supplier Contact Requests” show as “0”
Normally we would expect that the new supplier contact request should show up here before it is approved.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.