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Why Non-AME Credit Memo Workflow Goes to Primary Approver although Non Primary Approver have Approval Limits ? (Doc ID 2132941.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 12.1.2 and later
Oracle iReceivables - Version 12.1.3Cloud and later
Information in this document applies to any platform.


User is create a Dispute from iReceivables / Collections and they have set up Approval Limits in Receivables
under Navigation: Setup > Transactions > Approval Limits.
Define Credit Memo Approval Limits for Approvers

You need to have a unique combination of the Document Type, Reason, Currency and Amount for Primary.
You need to have atleast one Primary Approver .

User has defined multiple approvers and One of the Approver is Primary.

The Credit Memo Request Workflow (Without Approval Management Engine (AME))  routes credit memo requests from your customers to the appropriate personnel in your organization.
But if Approval Limit is set such that two users have same Approval Limit then to which person should the approval go?
Why it always go to Primary approver ?
It is possible that person who has raised the dispute himself has approval limits, but workflow always go to primary approver.



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