Getting error jbo-25002 when opening Customer Form

(Doc ID 2133116.1)

Last updated on FEBRUARY 20, 2018

Applies to:

Oracle Payments - Version 12.1.1 to 12.1.3 [Release 12.1]
Oracle Receivables - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3 version, Customers Module

Unable to open Customer Form
oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25002: Definition oracle.apps.iby.lov.server.LocalInstrLovAM of type ApplicationModule not found
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(


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