Getting error jbo-25002 when opening Customer Form (Doc ID 2133116.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Payments - Version 12.1.1 to 12.1.3 [Release 12.1]
Oracle Receivables - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

Unable to open Customer Form
oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25002: Definition oracle.apps.iby.lov.server.LocalInstrLovAM of type ApplicationModule not found
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1435)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2662)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1940)

Cause

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