Configurator Window is Missing an Option Class For a Specific Organization Eventhough BOM explosions Shows the Option Class ?

(Doc ID 2133244.1)

Last updated on MAY 02, 2016

Applies to:

Oracle Bills of Material - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Bills
Missing Option Class in BOM HTML page to configure a model.
Need assistance/fix to restore it.Customer facing issue in configuring model.

ERROR
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1. For specific BOM models  while configuring from BOM HTML page, we are missing few Option Class.
2. Those Option class are available in BOM structure and BOM explosions (but a different org)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. From Order Management --> Sales Order ---> Configure button
2. See few option classes are missing

Cause

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