ATO Configurator on Sales Order has Performance Issues (Doc ID 2133406.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After upgrading form 11i to 12.1.3, seeing it takes around 1 minute to come back from Configurator screen to Sales Order Screen.

EXPECTED BEHAVIOR
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Prior to the upgrade, on 11i - it took only 5-10 seconds to return to the Sales Order form from Configurator screen.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Sales Orders > Enter Sales Order Header >
3. Enter Lines > Choose a Model Item > Press Configurator > Select Item > click Done
4. Notice it takes a lot of time to populate back the sales order screen

Cause

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