Defaulting the Attachment Category in Agent Dashboard Task Details Page To " Miscellaneous" (Doc ID 2133446.1)

Last updated on MAY 03, 2016

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

When adding the attachments in the Agent Dashboard service request page, the category is defaulting as miscellaneous. But when we click on task and try adding an attachment there it is showing all the category in the drop-down.

Navigation: Customer Support Specialist(R) > Agent Dashboard > open any service request > task > create task > attachments > category.

How to defaulting the category option to miscellaneous?
 

Solution

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