Sales Order Form Folders Keep Dropping the "Other" Tab (Doc ID 2133953.1)

Last updated on MAY 04, 2016

Applies to:

Oracle Order Management - Version 12.1 to 12.1.3.4 [Release 12.1]
Information in this document applies to any platform.
OEXOETEL: Quick Sales Order form
OEXOEORD: Sales order form

Symptoms


ACTUAL BEHAVIOR
Folders in Order Management (OM) keep dropping "Other" tab

In OM responsibilities folders with "Other" tab selected will suddenly no longer display the "Other" tab,
but when you look at the folder setup, "Other" is still checked. This happens in both the OEXOEORD form and the OEXOETEL form.

EXPECTED BEHAVIOR
Expect to display the 'Others' Tab using the Folder functionality.

STEPS
1. Order management super user
2. Open Quick sales order form
3. Define a Folder 'Acorn Order -2'
4. Have the Others check box checked and save the folder.
5  The Others Tab is displayed on the form
6. Change the responsibility and went back in and now one of the new folders is dropping the "Other" tab



Cause

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