Approve Adjustment APP-AR-11526:arp_process_adjustment.update_adjustment exception: ORA-20001: AR_APP_ZERO_BASIS (Doc ID 2134099.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.4 version, Transactions Related

When attempt to approve the adjustment, get below error message

Note: This error occurs for a specific adjustment
Note: The User has adequate approval limits

ERROR
-----------------------
APP-AR-11526:arp_process_adjustment.update_adjustment exception: ORA-20001: AR_APP_ZERO_BASIS





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. AR responsibility, navigate to Control, Adjustment, Approve Adjustments

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve specific adjustment

Cause

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