Depot Repair - Service Charges: Unable To Book Ship Line - ORA-01086: savepoint "UPDATE_PRODUCT_TXN_PVT" (Doc ID 2134131.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When attempting to book ship line the following error occurs.

Error:

* In Depot Repair:
   ORA-01086: savepoint "UPDATE_PRODUCT_TXN_PVT" never established in this session or is invalid.

* In Service Charges:
   ORA-01403: no data found
   FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-01086

Steps:

1. Create Repair Order and ship logistics lines
2. Try to book the Ship Line

Cause

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