Work Item Still Escalates When Strategy is on Hold
(Doc ID 2134528.1)
Last updated on AUGUST 11, 2017
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
Work items are still escalating when a strategy goes on hold. The work item should not escalate, as the strategy is on hold.
Steps to Reproduce:
Responsibility: Collections Agent
- Assign a strategy that contains work items that escalate.
- Place the strategy on hold, and wait for the escalation wait time to complete.
- Verify if the work item escalates.
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