Work Item Still Escalates When Strategy is on Hold (Doc ID 2134528.1)

Last updated on AUGUST 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Work items are still escalating when a strategy goes on hold.  The work item should not escalate, as the strategy is on hold.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Assign a strategy that contains work items that escalate.
  2. Place the strategy on hold, and wait for the escalation wait time to complete.
  3. Verify if the work item escalates.

Cause

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