Work Item Still Escalates When Strategy is on Hold
Last updated on AUGUST 11, 2017
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
Work items are still escalating when a strategy goes on hold. The work item should not escalate, as the strategy is on hold.
Steps to Reproduce:
Responsibility: Collections Agent
- Assign a strategy that contains work items that escalate.
- Place the strategy on hold, and wait for the escalation wait time to complete.
- Verify if the work item escalates.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms