Double Authorizations When Creating a Credit Memo for RMA Exchange Order (Doc ID 2134649.1)

Last updated on MAY 25, 2017

Applies to:

Oracle Payments - Version 12.2.3 and later
Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
RMA, return, credit memo, twice, duplicate authorization, receipts

Symptoms

PROBLEM

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Double authorization in case of RMA exchange order when running Automatic Receipts.


Two authorizations are done when a credit memo is created Before the original invoice has been created.

This is for RMA exchange order types where both inbound and outbound line in the same order.


EXPECTED BEHAVIOR
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Receivables should not submit a new authorization when one already exists.


STEPS
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The issue can be reproduced at will with the following steps:
1. Run Automatic Receipts


Cause

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