Credit Card LOV Gives FRM - 41830 With Valid Cards In Customer Standard

(Doc ID 2134650.1)

Last updated on MAY 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Charges UI, APIs, and schema

Unable to invoice customers for Production Service Requests.

Be able to invoice customers for Production Service Requests.

The issue can be reproduced at will with the following steps:
1. Query SR with Southern Power District as the customer.
2. Navigate to the Contacts/Addresses tab - Try to select card from Card LOV - FRM 41830 appears.
3. Query same customer in Customer Standard - Navigate to Payment details at Account level and find active/unexpired cards - Navigate to site level for associated bill to on the SR and find active/unexpired cards.


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