Credit Card LOV Gives FRM - 41830 With Valid Cards In Customer Standard (Doc ID 2134650.1)

Last updated on MAY 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
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Unable to invoice customers for Production Service Requests.

EXPECTED BEHAVIOR
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Be able to invoice customers for Production Service Requests.

STEPS
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The issue can be reproduced at will with the following steps:
1. Query SR with Southern Power District as the customer.
2. Navigate to the Contacts/Addresses tab - Try to select card from Card LOV - FRM 41830 appears.
3. Query same customer in Customer Standard - Navigate to Payment details at Account level and find active/unexpired cards - Navigate to site level for associated bill to on the SR and find active/unexpired cards.

Cause

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