Last updated on MAY 05, 2016
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
While creating a new line in Service Charges and submitting it, facing an error after changing the Application Method from 'Percent' to 'Amount'.
This prevents users from submitting Charges successfully in some cases.
Error:
Default modifier currency must be empty, or must be the same as charge line currency
Steps:
(R) Service
(N) Service Requests > Create Service Requests
- Query SR
- Charges tab
What is Working:
No issues using application method 'Percent'.
Cause
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