Service Charges - Message: "Default modifier currency must be empty" (Doc ID 2134682.1)

Last updated on MAY 05, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

While creating a new line in Service Charges and submitting it, facing an error after changing the Application Method from 'Percent' to 'Amount'.
This prevents users from submitting Charges successfully in some cases.

Error:

Default modifier currency must be empty, or must be the same as charge line currency

Steps:

(R) Service
(N) Service Requests > Create Service Requests
- Query SR
- Charges tab

What is Working:

No issues using application method 'Percent'.

Cause

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