Service Charges - Message: "Default modifier currency must be empty"

(Doc ID 2134682.1)

Last updated on APRIL 09, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


While creating a new line in Service Charges and submitting it, facing an error after changing the Application Method from 'Percent' to 'Amount'.
This prevents users from submitting Charges successfully in some cases.


Default modifier currency must be empty, or must be the same as charge line currency


(R) Service
(N) Service Requests > Create Service Requests
- Query SR
- Charges tab

What is Working:

No issues using application method 'Percent'.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms