Lockbox - Bank Account Created Through A Lockbox Process Is Not Assigned To A Customer (Doc ID 2134711.1)

Last updated on AUGUST 29, 2017

Applies to:

Oracle Receivables - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Receipts Related

The Bank Account created through a Lockbox Process is not assigned to a customer.

In the first run , the datafile does not have information related to the Customer or the Invoice, but has a NEW and valid MICR information.

Lockbox creates a new Bank Account but does not assign to any customer as expected.

Second run, same MICR is passed but with a valid trx_number, with Auto associate on. Receipt is created and applied to the Invoice correctly, but the MICR is still not associated to the customer.

Expectation is that the 2nd time the existing MICR should be stamped with the Customer information and that is not happening.

MICR is not getting assigned to the customer.

Cause

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