When trying to view P60 form via P60 Admin menu error message displayed as Adobe Reader could not open `filename.pdf' because it is either not a supported file type or because the file has been damaged (Doc ID 2135007.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle HRMS (UK) - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

When try to view P60 form via P60 Admin menu error message appear: Adobe Reader could not open ‘filename.pdf’ because it is either not a supported file type or because the file has been damaged

Steps to Reproduce:
1. Login under UK HRMS Manager responsibility
2. Run P60 archive and PDF concurrent program.
3. Create a new user in the instance and add the responsibility where
the Employee is created in step one to this user.
4. Query for the employee in P60 search page.
5. Try open PDF report - error message appear: Adobe Reader could not open ‘filename.pdf’ because it is either not a supported file type or because the file has been damaged

Cause

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