Parts Tab on the Task Details UI is Show Even If the Task Type Does Not Have 'Allow Part Requirment ' Flag (Doc ID 2135289.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Update Service Request

ACTUAL BEHAVIOR
---------------
In Customer Support Specialist > Update Service Request > Update Task page > Details tab >

Parts tab on the task details UI is show even if the task type does not have 'Allow Part Requirement ' flag


EXPECTED BEHAVIOR
-----------------------
The Parts tab on the task details UI  should not be shown

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Customer Support Specialist > Agent Dashboard
2. Select an SR and go to Update Service Request page
3. On the "Tasks" region click on Update icon for a task
4. On the Update Task page > Task Details tab >
Parts Tab Is Visible



Cause

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