Parts Tab on the Task Details UI is Show Even If the Task Type Does Not Have 'Allow Part Requirment ' Flag
(Doc ID 2135289.1)
Last updated on MARCH 03, 2019
Applies to:Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.
In Customer Support Specialist > Update Service Request > Update Task page > Details tab >
Parts tab on the task details UI is show even if the task type does not have 'Allow Part Requirement ' flag
The Parts tab on the task details UI should not be shown
1. Go to Customer Support Specialist > Agent Dashboard
2. Select an SR and go to Update Service Request page
3. On the "Tasks" region click on Update icon for a task
4. On the Update Task page > Task Details tab >
Parts Tab Is Visible
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In this Document