Why Are Pre-payment Sales Orders Automatically Going on Credit Check Failure Hold? (Doc ID 2135891.1)

Last updated on MAY 09, 2016

Applies to:

Oracle Order Management - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Goal

Why Are Pre-payment Sales Orders Automatically Going on Credit Check Failure Hold?

Summary of Issue
Example of a customer with a $0 credit limit that places an order and pays in full, the order is being placed on hold.
This order should automatically be released for shipment as prepayment is same as cash. No hold should be
present.
 

Solution

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