Advanced Collections - FRM-40831: Truncation Occurred: Value Too Long For Field EMAIL_ADDRESS (Doc ID 2136204.1)

Last updated on MAY 10, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When sending an email on a Promise to Pay Confirmation letter (or any other correspondence from Advanced Collections), the following error occurs when the email field is > 100 characters:

FRM-40831: Truncation occurred: value too long for field EMAIL_ADDRESS

The Accounts Receivable Customer form allows for multiple addresses, separated by a comma, so the email can be sent to multiple addresses.  The AR form allows 2000 characters in that field, while the IEX Send
Correspondence window allows only 100.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Enter a Promise to Pay for a customer, where the contact has multiple email addresses defined, and those emails exceed 100 characters in length.
  2. Submit the Promise to Pay which submits the confirmation letter.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms