Entered And Saved Contract Header Flexfield Values Are Not Displayed When Form Is Reopened (Doc ID 2136946.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Add Header level details to a Service Contract, including Descriptive Flexfield values, and save. Close the contract and reopen it. The DFF fields are now blank.

EXPECTED BEHAVIOR
-----------------------
Expect the DFF values to be shown after closing and reopening the contract.

STEPS
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The issue can be reproduced at will with the following steps:
1) Contract Administration > Launchpad > Tools > New
2) Enter required contract header information including contract header DFF values > Save > New contract information is saved
3) Reopen the contract > Contract header DFF context value is displayed, DFF segment values are missing

BUSINESS IMPACT
-----------------------
Due to this issue users cannot effectively utilize the header level DFFs.

Cause

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