UPK: Upgrade 11.1.0.2 to 12.1.0.2. "System Could Not Validate Login" (Doc ID 2137173.1)

Last updated on MAY 12, 2016

Applies to:

User Productivity Kit - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Upgrading version 11.1.0.2. to 12.1.0.2 installed with WINDOWS authentication.
The Library Loader fails with "The system could not validate your login. Make sure your user name and password are correct."


2016-05-04 14:21:52 INFO Application started
2016-05-04 14:21:52 INFO Command line: "E:\Program Files\User Productivity Kit\UPK Developer 12_1Server\LibraryLoader.exe" "D:\software\UPK 12 Upgrade\UPK_Pro_v12.1.0.2" "/librarylocation:http://servername/ODSContent" /language:EN /producttier:clientserver /branding:UPK /overwrite:no /update:yes /authenticationtype:windowscurrent
2016-05-04 14:21:52 INFO Source path: D:\software\UPK 12 Upgrade\UPK_Pro_v12.1.0.2
2016-05-04 14:21:52 INFO Library location: http://servername//ODSContent
2016-05-04 14:21:52 INFO Language: EN
2016-05-04 14:21:52 INFO Product tier: clientserver
2016-05-04 14:21:52 INFO Branding: UPK
2016-05-04 14:21:52 INFO Overwrite: False
2016-05-04 14:21:52 INFO English only: False
2016-05-04 14:21:52 INFO Options:
2016-05-04 14:21:52 INFO Import system documents: True
2016-05-04 14:21:52 INFO Copy files: True
2016-05-04 14:21:52 INFO Authenticate only: False
2016-05-04 14:21:52 INFO Authentication type: windowscurrent
2016-05-04 14:21:52 INFO User name:
2016-05-04 14:21:52 INFO Password: ***
2016-05-04 14:21:52 INFO Update: True
2016-05-04 14:21:53 INFO Loading documents in Server - Client environment
2016-05-04 14:21:53 INFO Starting WCFTests
2016-05-04 14:22:10 INFO Test: GetAuthenticationType (without authentication) was successful
Result:
Windows
---

2016-05-04 14:22:10 INFO Test: GetLibraryInfo (without authentication) was successful
Result:
AuthenticationType: Windows
LastModifiedDate: 29/04/2016 3:09:38 PM
LibraryID: 4a376aa9-7e04-4a2f-9c5e-b59a2cdc9839
Name:
PurgeDate: 29/04/2016 3:09:38 PM
SchemaVersion16
VersionsCompatibleWithServer:12.1.0.46090
AuthenticationType: Windows
AuthenticatedUser:

---

2016-05-04 14:22:13 INFO Test: Ping (with authentication) failed
Error message:
Gkn.OnDemand.Library.LibraryConnectionException
The system could not validate your login. Make sure your user name and password are correct.
---

2016-05-04 14:22:13 INFO Test: GetLibraryInfo (with authentication) failed
Error message:
Gkn.OnDemand.Library.LibraryConnectionException
The system could not validate your login. Make sure your user name and password are correct.
---

 

 

Cause

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