After Creating A Task, Getting Error "There are unsaved changes. Save changes and continue ?"On Selecting Additional Information Tab (Doc ID 2137208.1)

Last updated on MAY 29, 2016

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Agent Dashboard


When attempting to select the additional information tab to relate the task to another task,
the following error occurs.

ERROR
-----------------------
"There are unsaved changes. Save changes and continue ?"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Service Request in Agent Dashboard
2. Navigate to Resolution and  Wrap up  tab and Create a new task
3. Select additional information

Cause

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