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After Creating A Task, Getting Error "There are unsaved changes. Save changes and continue ?"On Selecting Additional Information Tab (Doc ID 2137208.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Agent Dashboard

When attempting to select the additional information tab to relate the task to another task,
the following error occurs.

"There are unsaved changes. Save changes and continue ?"

The issue can be reproduced at will with the following steps:
1. Create a Service Request in Agent Dashboard
2. Navigate to Resolution and  Wrap up  tab and Create a new task
3. Select additional information


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