ORA-06502 In ZX_API_PUB: GET_DEFAULT_TAX_DET_ATTRIBS (Doc ID 2137291.1)

Last updated on MAY 15, 2016

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to Add item to cart, the following error occurs.
Issue started after R12.1.3 RUP4 which includes ASO patch 19812910

ERROR
-----------------------
Error in calculating tax for line, error: [An unexpected error has occurred.
Please contact your system administrator.]

Tax log shows
--------
ORA-06502: PL/SQL: numeric or value error: character string buffer too small
ZX_API_PUB: GET_DEFAULT_TAX_DET_ATTRIBS:
ZX_TCM_EXT_SERVICES_PUB.get_default_product_classif returned errors


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iStore as a B2B user
2. Add item to cart
3. Error

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms