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Service: java.lang.NullPointerException ( Trying to Update Service Request Tasks (Doc ID 2137433.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.2.4 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.


For some of the Service Request created in current or previous releases, users are unable to update Tasks.


* In the UI:

   You have encountered an unexpected error.

* In View Source:


   at java.math.BigDecimal.Cini3E(
   at oracle.apps.csf.portal.task.server.CsfTaskAMImpl.setSROrgId(
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native+Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(
   at java.lang.reflect.Method.invoke(
   at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown+Source)
   at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown+Source)
   at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(
   at oracle.apps.csf.portal.task.webui.CsfTaskCO.initUIForCustSuppResp(
   at oracle.apps.csf.portal.task.webui.CsfTaskCO.processRequest(
   at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(



(R) Service
(N) Agent Dashboard

 - Click on a Service Request
 - Note the Operating Unit is NULL - just the label, no field available to enter text, no drop-down to select a value.
 - Navigate to 'Resolution and Wrap Up' tab
 - Access the associated Task
 - Click on Update

 => Exception Error

What is Working:

- No problem creating, updating Service Request Tasks created in 12.2.5.
- For most migrated SR's (from R12.0.6), users are also able to update SRs and Tasks in 12.2.5 instance.


 Upgrade from Release 12.0.x to Release 12.2.x.


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