'No Entries Found For List Of Values' In RMA Reference As Invoice. (Doc ID 2137662.1)

Last updated on MAY 14, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

When creating a return order (RMA) , and trying to reference the return order to an invoice, and try to open list of value, following error appears


ERROR
-----------------------
No Entries found for List Of Values

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OM Superuser > Enter Orders
2. Line Items
3. Click on 'Returns' tab
4. Additional Line Return Information
5. Reference Type 'Invoice'
6. Press 'LOV' on field 'Invoice Number'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, cannot process RMA.

Cause

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