Stuck Pending, Allocation Transaction Due To Secondary Quantity Mismatch: For a Fixed Conversion the secondary quantity cannot deviate. (Doc ID 2137924.1)

Last updated on JULY 17, 2023

Applies to:

Symptoms

Pending transactions fail to process with an error about secondary quantity.

What tried
Cannot delete pending records.
Cannot back order (or do anything) to the move order, since the transaction has already been submitted for processing.

Error

Expected Behavior
Datafix expected to remove pending transactions.

Steps
1. Create, book, pick an order.
2. Pick transactions stuck in error.

Business Impact
Due to this issue, we are not able to bill out a truck for shipping, which will in turn prevent the order from invoicing and closing.

Cause

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