ITM Adapter Xml Parsing Error - Start of Root Element Expected

(Doc ID 2138116.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Intl Trade Mgmt Integration


Customer has recently upgraded from 11.5.10 to R12.2.4 instance and has configured and enabled ITM Adapter for Sales Order Line Export Screening.

The issue is the export screening requests are not getting processed by the ITM Adapter and the following message is displayed - XML Parsing Error 103 Start of root element expected.
Customer states this is the first time we are using ITM Adapter in this instance.



ERROR
-----------------------
 XML Parsing Error 103 Start of root element expected.






Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms